Support
Complaints process
We want concerns to be handled fairly, clearly and without making it difficult for users to contact us.
Last updated: 22 July 2026
How to complain
Email info@zayenhmobs.online with “Complaint” in the subject line, or call 0330 520 2194. Include your name, contact details, what happened, relevant dates and the outcome you are seeking.
What happens next
- We record the complaint and identify the service or communication involved.
- We may ask for limited additional information needed to investigate.
- We review available records and any relevant partner information.
- We provide an outcome, explanation and any corrective action we consider appropriate.
We aim to acknowledge written complaints within two business days and provide a substantive response within 14 days. Complex matters may take longer; if so, we will explain the reason.
Complaints about a supplier
If your complaint concerns a network, handset, bill, delivery, finance agreement or contract supplied by another business, that business is normally responsible for resolving it. We can explain where an introduction came from, but we cannot decide a supplier's complaint on its behalf.
Privacy complaints
For complaints about personal information, use the same email address and refer to our privacy policy. You may also have the right to contact the Information Commissioner's Office.
No retaliation
Making a genuine complaint will not prevent you from using our public information or exercising your legal rights.